The Rise of CRM: How Wineries Are Transforming DTC Sales & Customer Relationships

2025

Topic Description

The rise of CRM is reshaping the way wineries connect with their customers, turning data into deeper relationships and higher DTC sales. This session will focus on how wineries can create a 360-degree view of their customers by integrating wine club, e-commerce, and tasting room data. Learn how better segmentation, personalized marketing, and automation can enhance the customer experience, drive engagement, and boost lifetime value.

Session Host

Commerce7 logo

Speakers

Andrew Kamphuis

Founder & President